l999 Privacy Policy

Introduction and Scope

Welcome to the l999 platform. This Privacy Policy ("Policy") explains what information we collect about you when you use l999's website, mobile application or any other service, why we collect it, and how it is used.

This policy applies to all users of l999 — from newly registered members to long-term users. Please read this policy carefully before using our services. Our Terms and Conditions apply alongside this policy — together, both documents govern the relationship between you and l999.

You must be at least 21 years of age, and it is assumed that you are participating in this service voluntarily. Information from minors is not knowingly collected.

What Information Is Collected

l999 collects two types of information — what you provide directly, and what is generated automatically while you use the service.

1.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport details for identity verification
• Preferred payment method details (bKash, Nagad, Rocket or Upay number)
• Transaction history — deposit and withdrawal records
• The content of your communications with the customer support team

1.2 Automatically Collected Information

When you use l999, certain technical information is collected automatically:

• IP address and device identifier
• Browser type, operating system and device model
• Time of site access, page navigation patterns and session activity
• Data obtained from cookies and similar tracking technologies
• Referral source — the link or channel through which you arrived at the site

1.3 Identity Verification (KYC)

To prevent fraud and ensure responsible gaming, l999 reserves the right to verify your identity in certain circumstances. Information collected during this process is used solely for the stated purpose and is kept under strict protection.

The Purpose of Using Your Information

The reasons l999 uses your information:

• Creating, managing and securing your account
• Processing deposit and withdrawal transactions
• Correctly providing bonuses, cashback and VIP benefits
• Providing customer support — via 24/7 live chat and email
• Monitoring account security and detecting suspicious activity
• Improving the service and analysing user experience
• Meeting applicable legal obligations
• Implementing responsible gaming measures

l999 never sells your information to third parties. Information is shared only with service providers that directly support our operations — and always under strict confidentiality agreements.

Information Storage and Security

3.1 Retention Period

l999 retains your information while your account is active and for a defined period after it is closed. Transaction records and identity-related information are retained in accordance with legal requirements. Once the defined period has passed, information is securely deleted or anonymised.

3.2 Security Measures

l999 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Strong encryption technology for stored data
• Two-factor authentication (OTP-based) — for sensitive operations
• Regular security reviews and system testing
• Internal data access restrictions — only authorised staff can view information on a need-to-know basis

However, no method on the internet is 100% secure. l999 makes every effort, but acknowledges that the possibility of unauthorised access cannot be entirely ruled out.

Sharing Information with Third Parties

l999 may share information with certain third parties in the following circumstances:

4.1 Service Partners

Organisations that assist with payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure and customer support receive only the information necessary to provide their designated service. These organisations are contractually bound to comply with l999's privacy standards.

4.2 Legal Obligations

l999 may be required to disclose information under a court order, a valid request from an investigating authority, or applicable law. In such cases, we always provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new owner. You will be informed in a timely manner in such cases.

4.4 What Is Never Shared

• Information is not sold to third parties for marketing or advertising purposes
• Information is not shared with unrelated organisations without your consent
• Information is not used beyond the purposes set out in advance

Cookies and Tracking Technology

l999 uses cookies and similar technologies — primarily to maintain your login session, remember your preferred language, and analyse service quality.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the site — disabling these will prevent the site from working properly.
• Functional Cookies: Remember your preferences and settings so you do not have to set them again each time.
• Analytics Cookies: Help us understand service quality and usage patterns — which pages are used most and where issues exist.

You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause some features of l999 to stop working properly.

Your Rights and Choices

As an l999 user, you have certain important rights regarding your own information:

6.1 Right to Access

You can find out at any time what information l999 holds about you. Contact the support team to make this request.

6.2 Right to Correction

If any information stored in your account appears to be incorrect or incomplete, you can request that it be corrected. Identity verification may be required for sensitive details such as name or date of birth.

6.3 Request for Deletion

In certain circumstances you can request that your information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

6.4 Objection to Processing

You can opt out of marketing communications at any time. However, transaction-related and security-related urgent messages cannot be stopped, as they are an integral part of the service.

6.5 Closing Your Account

You may request to close your l999 account at any time. Even after the account is closed, certain information is retained for a defined period for legal reasons, and will not be used beyond the purposes stated in this policy.

Protection of Minors

l999's services are intended entirely for adults — the minimum age is 21. No one under the age of 21 is knowingly permitted to register, and their information is not deliberately collected.

If there is reason to suspect that a minor has registered, l999 will immediately suspend that account and take steps to delete the collected information. To learn more about responsible gaming, please read our Responsible Gaming Guidelines.

International Transfer of Information

To operate our services, your information may sometimes be stored or processed on servers located outside Bangladesh. In such cases, l999 ensures that the receiving country or organisation maintains adequate data protection measures.

The protections described in this policy apply regardless of where the information is located. l999 ensures this through agreements with third-party partners.

Changes to the Policy

l999 may update this privacy policy from time to time due to service improvements, legal changes or business needs. The date of any change will always be shown at the top of the page as the "Last Updated" date.

For significant changes, l999 will notify registered users by email or app notification. Continued use of the service after an update will be considered your acceptance of the new policy. It is therefore recommended that you review this page regularly.

For general questions about this policy and our other documents, you can visit our Frequently Asked Questions (FAQ) section.

Contact and Complaints

If you have any questions, requests or complaints about this privacy policy, please contact l999's privacy team directly. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

When contacting l999, providing your registered email or mobile number allows your identity to be verified quickly and your request to be processed faster.