l999 Responsible Gaming — protect yourself and your family
Betting and casino games should always be a form of entertainment — not a source of income, and not a cause of stress. l999 wants you to play with awareness and within your limits.
Why is responsible gaming important?
Online betting and casino games are a source of enjoyment for many people. But without proper control, it can become a habit and have a negative impact on personal and family life. l999 believes that every player's safety and mental well-being is the highest priority.
We want you to know — when to stop, how to set limits, and where to get help if needed. This page brings together that information so that you and the people close to you stay safe.
Under l999's terms and conditions, no person under the age of 21 may open an account or place bets on this platform. This rule is strictly enforced.
If you have any questions or concerns while playing, you will find quick answers on the l999 FAQ page.
Ask yourself
If you answered "yes" to even one of these, now is the time to stop.
Playing at l999 is strictly for people aged 21 or above. Age is verified when an account is opened. Accounts belonging to underage users will be closed immediately.
Protection tools — set your own limits
l999 gives you several practical tools to stay in control yourself. To use these features, contact the support team via 24/7 live chat or email.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; increasing a limit requires a specified waiting period.
Session time limit
Decide in advance how long you will play in each session. When the time is up, your account will be logged out automatically.
Self-exclusion
You can block your account for a set period (7 days to 6 months) or permanently. No promotional messages will be sent while self-exclusion is active.
Loss limit
Betting will stop automatically once you have lost a set amount. This protects you from placing additional bets on impulse.
Cooling-off break
Temporarily close your account for anywhere from 24 hours to 30 days. Requests to reactivate the account during the break will not be accepted.
Gaming history
You can view your deposit, withdrawal, and betting records at any time. Having a clear picture of your spending is the first step toward responsible gaming.
To activate or change any of these tools, contact l999's 24/7 live chat support at any time. Requests can also be sent by email.
Warning signs of problem gambling
If you notice even one of the signs below in yourself, seek help right away. These are not signs of weakness — they are signs of self-awareness.
- Repeatedly raising bets to chase lost money and holding a "I'll win this time" attitude.
- Taking money from essential expenses (food, rent, medicine) to gamble.
- Hiding your gambling from family or friends, or lying about it.
- Losing focus on work, studies, or relationships because gambling is constantly on your mind.
- Feeling restless, angry, or uncomfortable when you are not gambling.
- Taking out loans or borrowing money from others to gamble.
- Repeatedly returning to gambling despite trying to stop, and being unable to stick to limits.
l999's commitment
Responsible gaming is not just a policy — it is part of what we do every day. l999 commits that:
- No account belonging to a person under 21 will be kept active.
- Self-exclusion and limit requests will be applied within 24 hours.
- No promotional emails or messages will be sent to closed accounts.
- The support team is available 24/7 in Bengali and English.
- Personal information will be kept confidential — see our privacy policy.
- All financial transactions are fully secure and encrypted.
- Gaming limits can be lowered at any time and will take effect immediately.
Where to get help?
Acknowledging a problem is the first step toward solving it. You do not have to face it alone — l999 support, your family, and professional counsellors are here for you.
l999 Live Chat
Chat in Bengali via 24/7 live chat. Share concerns about self-exclusion, deposit limits, or anything else — the support team will help while keeping everything confidential.
Email Support
You can write to us in detail by email. Our support team replies in both Bengali and English, and keeps every matter completely confidential.
Family and friends
Talk to a trusted family member or close friend. Support from the people closest to you is one of the most effective resources on the path to recovery.
Professional counsellors
Seek advice from a psychologist or addiction specialist. Both government and private mental health centres in Bangladesh provide this kind of help.
Practical tips for safe gaming
Responsible gaming does not mean stopping — it means playing with awareness and within your means. The habits below will help you stay in control:
Set a budget beforehand. Before you start playing, decide on a fixed amount you are comfortable losing. Once that amount is gone, stop — do not put in more money hoping to win it back.
Stick to a time limit. Decide how long you will play before you start, and stop when the time is up. l999's session timer can do this for you automatically.
Do not bet on impulse. Placing a large bet out of anger or frustration after a loss is the most risky habit. In that situation, take a break immediately.
Do not gamble with borrowed money. Only play with money you can spare. Never consider betting with borrowed funds or money set aside for essential expenses.
Take regular breaks. Playing for long stretches without a break reduces your ability to make good decisions. Take at least a few minutes off every hour.
Treat gaming as entertainment. Casino games and betting are not a reliable source of income. Winning is a possibility, not a guarantee — keeping this in mind is the key to safe gaming.
Things to remember
Protection of Minors
To open an account at l999, you must be 21 years of age or older. Proof of age may be requested during account verification. If evidence is found that an underage person has been using an account, it will be closed immediately.
If there are children or teenagers in your household, keep your device and account secure. Do not share your password, and do not leave your device unattended while logged in.
Parents are advised to use parental control software on their devices and to have open conversations with their children about the risks of online gambling.